Complaints Procedure

Your wishes are central to the employees of Stichting Sarya. We try to align our work with this as much as possible. Yet it may happen that you are not completely satisfied with our assistance. If that is the case, our advice is to first discuss this with the employee whose work you are dissatisfied with. If you cannot reach an agreement together, you can contact the general manager by sending an email to We aim to respond to your message within 5 working days.

Healthcare Complaints Desk

Stichting Sarya is also affiliated with the independent Healthcare Complaints Desk.

You can also submit your question or complaint directly to the independent Healthcare Complaints Desk. An employee of the Complaints Desk will try to resolve your complaint with information and advice, and can put you in touch with an independent complaints officer. He can mediate between you and us, so that together we can still find a good solution. You can reach the Healthcare Complaints Desk by calling telephone number 070-310 53 92. This is possible from Monday to Friday from 9 am to 5 pm. Or send an email to For more information, please visit

The Disputes Committee

You can also submit a complaint to the external and independent Disputes Committee for Healthcare General. Your complaint then becomes a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that you and we must comply with the decision and cannot appeal against the decision. For more information about this, please visit:


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